Build lasting relationships with your guests. Maintain comprehensive profiles, track preferences, communicate effectively, and turn one-time guests into repeat customers.
1
Guest Book
Browse your guest directory, search for guests, and access their profiles and booking history.
2
Guest Profile
View and manage individual guest details, contact information, documents, and notes.
3
Guest Communication
Send messages to guests via email, SMS, and WhatsApp. View conversation history.
4
Guest History
View a guest's complete booking history, spending patterns, and stay statistics.
5
Guest Preferences
Track and manage guest preferences, special requests, and requirements for personalized service.
6
Guest CRM
Use CRM pipeline features to manage guest relationships, track leads, and increase repeat bookings.
Quick Tips
Automatic Guest Creation
Guest profiles are created automatically when reservations come in from any channel. You can enrich profiles by adding preferences, notes, and additional contact details.
Repeat Guest Recognition
The system automatically identifies repeat guests across all channels. Look for the repeat guest badge on reservations to provide personalized service.