Stay connected with guests through one unified inbox. Manage conversations from Airbnb, Booking.com, email, SMS, and WhatsApp all in one place.
1
Unified Inbox
Manage all guest communications from a single inbox. View and respond to messages from all channels.
2
Sending Messages
Send messages via email, SMS, and WhatsApp. Choose the right channel for each communication.
3
Conversation Filters
Filter and organize conversations by status, channel, property, and more to stay on top of messages.
4
Message Templates
Create and use pre-made templates for consistent, efficient guest communication.
5
Automated Messages
Set up automatic messages triggered by booking events, check-in times, and other conditions.
6
Conversation Assignment
Assign conversations to team members for organized follow-up and accountability.
7
AI-Suggested Responses
Use AI-powered suggestions to craft quick, accurate responses to common guest questions.
8
Channel Messages
Handle OTA channel messaging for Airbnb, Booking.com, and other platforms.
Quick Tips
Response Time Matters
Quick response times improve guest satisfaction and OTA search rankings. Aim to respond to inquiries within 1 hour during business hours.
Channel Sync
Messages from OTA channels sync automatically to the unified inbox. Your replies are sent back through the same channel to maintain conversation continuity.