Performance Analytics: Track business metrics and operational performance
Overview
Analytics & Reports provide comprehensive insights into your business performance. Track revenue, occupancy, operational efficiency, and guest satisfaction through interactive dashboards and customizable reports.
Available Dashboards
Daily Pulse
Real-time snapshot of today's operations:
- Check-ins and check-outs today
- Active guests currently in-stay
- Tasks due today
- Unread messages
- Revenue collected today
Revenue Analytics
Financial performance metrics:
- Total revenue (day, week, month, year)
- Revenue by property
- Revenue by channel
- ADR (Average Daily Rate)
- RevPAR (Revenue Per Available Room)
Occupancy Analytics
Property utilization metrics:
- Occupancy rate by property
- Occupancy trends over time
- Booking lead time
- Average length of stay
Guest Analytics
Guest behavior and satisfaction:
- Guest origin breakdown
- Repeat guest rate
- Average rating by property
- Response time metrics
Operations Analytics
Operational efficiency metrics:
- Task completion rates
- Average task duration
- Maintenance costs
- Team performance
Standard Reports
Financial Reports
- Revenue Report - Detailed income breakdown
- P&L Statement - Profit and loss by property
- Owner Statement - Reports for property owners
- Tax Report - Tax collection summary
Operational Reports
- Reservation Report - Booking details and status
- Occupancy Report - Room night analysis
- Channel Report - Performance by booking source
- Task Report - Task completion and efficiency
Guest Reports
- Guest List - All guests with contact info
- Review Summary - Rating analysis
- Communication Report - Message volume and response times
Report Customization
Date Ranges
Select from preset ranges or custom date periods.
Filters
Filter by property, region, channel, or other criteria.
Grouping
Group data by day, week, month, property, or channel.
Export Formats
- PDF - Formatted for printing or sharing
- CSV - For spreadsheet analysis
- Excel - With charts and formatting
Scheduled Reports
Automate report delivery:
- Set up daily, weekly, or monthly schedules
- Choose recipients
- Select report format
- Configure filters to apply
Pro Tips
Compare Periods
Use the comparison feature to view metrics against previous periods. This helps identify trends and measure improvement.
Schedule Key Reports
Set up automated weekly revenue and monthly P&L reports to stay on top of business performance without manual effort.