Audit Logs: Complete history of system changes and user activity
Overview
Audit logs provide a complete trail of changes made within your Boom PMS account. Track who made changes, what was changed, and when. Essential for security, compliance, and troubleshooting.
Tracked Events
User Activity
- Login and logout events
- Password changes
- Failed login attempts
- Permission changes
Reservation Changes
- Reservation created, modified, or cancelled
- Date changes
- Price adjustments
- Guest information updates
Financial Activity
- Payments recorded
- Refunds processed
- Invoice modifications
- Rate changes
Configuration Changes
- Settings modifications
- User role assignments
- Automation rule changes
- Integration configurations
Log Entry Details
Each audit log entry includes:
- Timestamp - Exact date and time of the change
- User - Who made the change
- Action - What type of action (create, update, delete)
- Record Type - What was changed (reservation, user, etc.)
- Record ID - Identifier of the affected record
- Old Values - Previous state of changed fields
- New Values - New state of changed fields
- IP Address - Where the change originated
Searching Logs
Filter Options
- Date Range - Specify the time period
- User - Filter by who made changes
- Action Type - Create, update, or delete
- Record Type - Filter by entity type
- Record ID - Search for specific record
Export
Export filtered logs to CSV for external analysis or compliance reporting.
Common Use Cases
Security Investigation
Track unauthorized access attempts or suspicious activity by reviewing login events and changes.
Dispute Resolution
See exactly what changes were made to a reservation and by whom when resolving guest disputes.
Compliance
Demonstrate data handling practices for regulatory compliance requirements.
Training
Review new team member activity to identify training opportunities.
Pro Tips
Regular Review
Periodically review audit logs even without a specific issue. This helps you spot patterns and catch problems early.
Retention Period
Audit logs are retained for a configurable period. Contact support if you need extended retention for compliance purposes.