Guest Book

Browse your guest directory, search for guests, and access their profiles and booking history

3 min read Beginner
Manager
Guest Book Overview in Boom PMS
Guest Book Overview in Boom PMS

Overview

The Guest Book is your central directory of all guests who have ever stayed with you or inquired about a booking. Browse, search, and filter through your guest database to find anyone quickly and access their complete profile.

Accessing the Guest Book

  1. Open the Main Menu

    Click the menu icon or use keyboard shortcut

  2. Navigate to Guests

    Find "Guests" or "Guest Book" in the menu

  3. Browse or Search

    View the guest list or use search to find specific guests

The Guest List

The guest list displays key information at a glance:

Column Information
Name Guest's full name with profile photo if available
Email Primary email address
Phone Primary phone number
Total Stays Number of completed reservations
Total Spent Lifetime revenue from this guest
Last Stay Date of most recent checkout
Tags Any tags assigned to the guest

Searching for Guests

Quick Search

Use the search bar at the top of the guest list to find guests by:

  • First or last name
  • Email address
  • Phone number
  • Guest ID

Filters

Narrow your results using filters:

Filter Description
Tags Filter by assigned tags (VIP, Repeat, etc.)
Source Channel where guest first booked
Stay Count Number of reservations
Date Range When they last stayed
Property Guests who stayed at specific property
Keyboard Shortcut
Press / to focus the search bar instantly from anywhere in the guest book.

Sorting Options

Click column headers to sort the guest list:

  • Name - Alphabetical A-Z or Z-A
  • Total Stays - Most to least active guests
  • Total Spent - Highest to lowest revenue
  • Last Stay - Most recent to oldest
  • Created - When the guest was added

Bulk Actions

Select multiple guests to perform bulk operations:

  • Add Tags - Apply tags to selected guests
  • Send Message - Email or SMS to multiple guests
  • Export - Download guest data as CSV
  • Merge - Combine duplicate guest profiles

Creating a New Guest

While guests are usually created automatically with reservations, you can add guests manually:

  1. Click "Add Guest"

    Button located in the top right of guest list

  2. Enter Details

    Fill in name, email, phone at minimum

  3. Add Optional Info

    Address, preferences, notes

  4. Save

    Create the guest profile