AI-Suggested Responses

Use AI-powered suggestions to craft quick, accurate responses to common guest questions

3 min read Intermediate
Manager Admin
AI Suggested Responses in Boom PMS
AI Suggested Responses in Boom PMS

Overview

AI-suggested responses analyze incoming guest messages and generate intelligent reply suggestions. Get accurate answers to common questions in seconds, then review, customize, and send. Respond faster while maintaining a personal touch.

How It Works

  1. Guest Sends Message

    Question or inquiry arrives in inbox

  2. AI Analyzes Content

    System understands intent and context

  3. Suggestion Generated

    AI creates a draft response

  4. You Review

    Check and customize the suggestion

  5. Send

    Send as-is or after editing

Using AI Suggestions

  1. Open Conversation

    Select a message that needs a response

  2. Click AI Assist

    Find the AI button in the compose area

  3. Review Suggestion

    AI generates a draft response

  4. Edit if Needed

    Personalize or add specific details

  5. Send

    Send the response to the guest

Automatic Suggestions
When enabled, AI suggestions appear automatically when you view a conversation that needs a reply. You can also manually request a suggestion at any time.

What AI Knows About

The AI has access to relevant context for accurate responses:

Information Used For
Property Details Amenities, location, features, house rules
Reservation Data Dates, guests count, pricing, status
Guest History Past stays, preferences, notes
Check-In Info Access codes, directions, instructions
FAQs Common questions and standard answers
Your Templates Matches response style to your brand

Questions AI Handles Well

Pre-Booking

  • What amenities do you have?
  • Is early check-in available?
  • Do you allow pets?
  • What's near the property?

Pre-Arrival

  • What's the check-in time?
  • How do I get to the property?
  • What's the door code?
  • Is parking available?

During Stay

  • How does the TV/WiFi work?
  • Where are extra towels?
  • What's the checkout process?
  • Can I extend my stay?

Post-Stay

  • I left something behind
  • Questions about charges
  • Want to book again

Customizing Suggestions

Always review AI suggestions before sending:

Things to Check

  • Accuracy - Is the information correct?
  • Completeness - Does it answer the full question?
  • Tone - Does it match your brand voice?
  • Personalization - Add guest name, specific details

When to Edit

  • Adding specific property details
  • Including local recommendations
  • Addressing unusual requests
  • Handling complaints or issues
Always Review
AI suggestions are helpful starting points, but always review before sending. Verify accuracy, especially for specific details like codes, prices, or policies.

AI Response Settings

Customize how AI suggestions work:

Setting Options
Auto-suggest On/Off - Show suggestions automatically
Tone Professional, Friendly, Casual
Length Brief, Standard, Detailed
Language Match guest language or default

Best Practices

  • Keep property info updated - Better data = better suggestions
  • Review every response - Don't send without checking
  • Add personal touches - Make responses feel human
  • Use for routine questions - Save time on common inquiries
  • Handle complex issues personally - Complaints, problems, special requests
  • Train the AI - Edit suggestions to improve future accuracy