Guest Preferences

Track and manage guest preferences, special requests, and requirements for personalized service

3 min read Beginner
Manager
Guest Preferences in Boom PMS
Guest Preferences in Boom PMS

Overview

Guest preferences help you deliver personalized service that exceeds expectations. By recording preferences, special requests, and requirements, you can prepare for each guest's arrival and make them feel valued throughout their stay.

Types of Preferences

Property Preferences

Preference Example
Favorite Property Always requests Beach Villa
Floor Level Prefers ground floor (mobility)
View Type Ocean view preferred
Bed Configuration King bed required

Service Preferences

Preference Example
Check-in Time Late arrival (after 8pm)
Communication Email only, no phone calls
Housekeeping No mid-stay cleaning
Welcome Items Wine instead of champagne

Dietary & Special Needs

Category Example
Allergies Nut allergy, pet allergy
Dietary Vegan, gluten-free
Accessibility Wheelchair accessible required
Medical Requires refrigerator for medication

Adding Guest Preferences

  1. Open Guest Profile

    Navigate to the guest from Guest Book

  2. Click Edit or Preferences Tab

    Find the preferences section

  3. Add Preference Details

    Select category and enter specific preference

  4. Set Priority Level

    Mark as "Nice to have" or "Required"

  5. Save

    Preferences are saved automatically

Quick Add
You can also add preferences directly from a reservation's notes section. These will be saved to the guest profile for future stays.

Guest Notes vs Preferences

Feature Preferences Notes
Purpose Recurring needs and preferences One-time observations
Visibility Shows on all future reservations Searchable in profile
Alerts Can trigger preparation tasks No automatic actions
Example "Allergic to pets" "Mentioned looking for wedding venue"

When Preferences Appear

Guest preferences are surfaced at key moments:

On Reservations

  • New booking notification includes preferences
  • Reservation details page shows preference summary
  • Pre-arrival checklist includes preference reminders

In Task Creation

  • Cleaning tasks can include guest notes
  • Special requirements flagged for team
  • Preparation tasks auto-created for certain preferences

During Communication

  • Message compose shows key preferences
  • Templates can include preference variables
  • AI responses consider guest preferences
Critical Preferences
Mark allergy and accessibility requirements as "Required" to ensure they are never overlooked. These will display prominently on all reservations.

Best Practices

  • Ask at Pre-Check-In - Include preference questions in pre-arrival form
  • Update After Each Stay - Note new preferences observed during visits
  • Be Specific - "Red wine" is more useful than "wine"
  • Verify Critical Needs - Confirm allergies and accessibility requirements
  • Share with Team - Ensure housekeeping and concierge have access
  • Respect Privacy - Only record relevant, appropriate information